Your Privacy Rights

Last updated 18 June 2020

DATA COVERED BY THIS PRIVACY STATEMENT

This Privacy Policy explains how we collect, use and disclose personal information about you. This Privacy Policy applies to Alpine Gourmet & Truffles and Sintila Pte Ltd.

This Privacy Policy applies when you access or use our websites or mobile applications that link to this Privacy Policy, become our member, shop at our shop and online, contact our customer service teams, or otherwise interact with us (collectively, the "Services"). This Privacy Policy does not apply to any Services or other websites that display or reference a different Privacy Policy.

THE DATA WE COLLECT

We collect Personal Data in accordance with law, and to serve you better. Personal Data is information that may identify you as an individual or relate to you as an identifiable individual, such as:

•  Name
•  Gender
•  Postal address
•  Telephone number
•  Email address
•  Credit and debit card number or other payment data
•  Language preference
•  Date and place of birth
•  Important dates, such as birthdays, anniversaries and special occasions
•  Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts

Information We Collect Automatically

We automatically collect information about you when you access or use our Services or do business with us. 

Purchase Information. When you make a purchase or return, we collect information about the transaction. This may include purchase price, product details, date and location of the transaction. It may also include account notes about the transaction.

• Browsing and Usage Information. When you use our internet-based Services, some information is collected automatically. For example, when you visit our websites, our web servers automatically log your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, the website you visited before our site, and your activity on our websites. We also collect information about what products and services you browse or express an interest in and we track your activity on our Services and websites where our advertising is served, such as which pages and ads you view or click on.
• Device Information. We collect information about the computer or mobile device you use to access our Services. This may include the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information. We may collect or infer information about your general location when you access or use the Services or turn on Bluetooth, Wi-Fi or other geolocation functionality on your device. If you enable location services on your device, we collect more precise geolocation information.

Use of InformationWe use the information we collect about you to help us operate our business. In particular, we use the information we collect for the following purposes:

• Customer Support. To provide customer support and respond to your questions, process exchanges, returns, deliveries, recalls, and warranties: identification information, contact information, payment information, purchase information, location information, call recording and chat data, and data sourced from other companies.
• Communications. To send you information and notices about your membership account such as updates, order confirmations, delivery and pick-up notices, security alerts, and support and administrative messages: identification information, contact information, payment information, purchase information, browsing and usage information, device information, and location information.
• Business Operations. To operate our business, such as: creating, maintaining, and renewing your membership; billing, accounting, improving our internal operations; securing our systems, and detecting fraudulent or illegal activity; monitoring and analyzing trends, usage and activities in connection with our Services and warehouses; and for any other business purpose permitted by law.
• Product and Service Delivery. To provide our products and services, including securing, troubleshooting, improving, and personalizing those products and services, to process, fulfill, ship, and deliver your orders.
• Product Improvement, Development, and Research. To improve our products, develop new products or features, and conduct research.
• Legal, Security, and Safety Reasons. This may include protecting our rights and the rights of our customers and members, communicating product recalls or safety notices, detecting, investigating, or preventing fraud and other illegal activities, and addressing legal and regulatory compliance obligations, or verifying your identity in connection with requests made under this Privacy Policy

In carrying out these purposes, we combine data we collect from different sources to give you a more seamless, consistent, and personalized experience.

We do not direct the Services to individuals under the age of eighteen (18). We do not knowingly collect Personal Information from individuals under 18 except as provided to us to make travel reservations, fulfill a prescription in the pharmacy, optical department or hearing aid department or as part of our risk management inquiries.

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to operate our websites and online services and to help collect data. Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well.